Complaints Handling Policy

We are dedicated to providing accessible, high-standard workplace guidance. If you feel our service has fallen short, we want to know.

1. Informal Stage

Please raise your concern directly with the adviser handling your matter, or email complaints@employeeadvice.uk. We resolve most queries within 3 working days.

2. Formal Stage

If you remain dissatisfied, you may submit a formal complaint in writing to the Director. We will acknowledge receipt within 48 hours and provide a full written investigation outcome within 14 working days.